1. What is Self-Exclusion?

Self-exclusion is a tool that allows you to restrict your access to your account for a set period of time or permanently. It is designed to help you take control if gambling is becoming a problem.

When to Consider Self-Exclusion

• Gambling is affecting your finances
• You are spending more time/money than intended
• Gambling is impacting relationships
• You are chasing losses
• You feel out of control

How It Helps

• Prevents access to your account
• Stops promotional communications
• Gives you time to reflect
• Protects your finances
• Supports recovery

2. Self-Exclusion Options

Choose the option that best suits your needs:

24 Hours (Short Break)

Perfect for a quick cool-off period.

• Account locked for 24 hours
• Automatically reactivates after period
• Cannot be cancelled early

7 Days (Weekly Break)

Take a week off from gaming.

• Account locked for 7 days
• Good for regular breaks
• Reactivation requires contact with support

30 Days (Monthly Break)

Extended break to reassess your gaming.

• Account locked for 30 days
• Recommended minimum for problem gambling
• Reactivation requires verification process

6 Months (Extended Break)

Long-term exclusion for serious concerns.

• Account locked for 6 months
• Recommended for recovery programs
• Requires interview with compliance team to reactivate

Permanent Exclusion (Irreversible)

Close your account permanently.

• Account permanently closed
• Cannot be reversed under any circumstances
• Cannot create new account in the future
• For severe gambling problems

3. How to Request Self-Exclusion

You can request self-exclusion in the following ways:

1. Via Your Account - Log in > My Account > Responsible Gaming > Self-Exclusion
2. Email Support - Send request to [email protected]. Include: Your username, desired exclusion period, and reason (optional)
3. Live Chat - Contact our 24/7 support team and request self-exclusion

4. What Happens During Self-Exclusion

Account Restrictions

• Cannot log into your account
• Cannot place bets or play games
• Cannot make deposits
• Cannot claim bonuses
• Removed from mailing lists

What You Can Do

• Contact support for help
• Withdraw remaining balance (if any)
• Access help resources
• View transaction history (via support)
• Request account closure documents

Your Funds Are Safe

Any remaining balance in your account is secure and will be available for withdrawal. Contact support to request a withdrawal during your exclusion period.

5. Account Reactivation Process

Reactivation depends on your exclusion period:

24 Hours

Automatically reactivates after 24 hours. No action required.

7-30 Days

Contact support after the period ends. Brief assessment before reactivation. Recommended: Set deposit limits when reactivating.

6 Months

Requires interview with our responsible gaming team and completion of self-assessment. 24-hour cooling-off period after approval.

Permanent Exclusion

Cannot be reversed. Account remains closed permanently.

6. Professional Help & Support

Self-exclusion is a first step. Consider seeking professional help:

Helplines

• GamCare: 0808 8020 133 (UK)
• Gamblers Anonymous
• National Problem Gambling Helpline

Online Resources

• GamCare.org.uk
• BeGambleAware.org
• GamblingTherapy.org