1. Introduction

Your brand is committed to maintaining the highest standards of regulatory compliance and preventing financial crime.

This KYC (Know Your Customer) and AML (Anti-Money Laundering) Policy outlines our procedures for verifying the identity of our customers and preventing money laundering, terrorist financing, and other illegal activities.

Regulatory Compliance

We comply with all applicable international regulations including FATF (Financial Action Task Force) guidelines, local gaming regulations, and data protection laws.

2. Why We Verify Your Identity

Identity verification protects both you and our platform. Here is why it is essential:

For Your Protection

• Prevents identity theft and fraud
• Protects your funds and winnings
• Ensures account security
• Prevents unauthorized access
• Verifies you are of legal age (18+)

Legal & Regulatory

• Complies with gaming regulations
• Prevents money laundering
• Stops terrorist financing
• Meets license requirements
• Protects platform integrity

3. When Verification is Required

You will be asked to complete KYC verification in the following situations:

Account Registration

Basic verification is required when you create your account to confirm your identity and age.

First Withdrawal Request

Full KYC verification must be completed before your first withdrawal. This ensures funds are returned to the rightful account holder.

Large Transactions

When deposits or withdrawals exceed certain thresholds:

• Single deposit: 50,000 BDT or more
• Single withdrawal: 100,000 BDT or more
• Cumulative deposits: 200,000 BDT in 30 days

Suspicious Activity

If our automated systems or compliance team detect unusual patterns or activity on your account.

Periodic Re-verification

We may request updated documents periodically (typically every 12 months) or if your personal details change.

4. Documents Required

To complete KYC verification, you will need to provide the following documents:

Proof of Identity (POI)

Choose ONE of the following:

• National ID Card - Front and back sides, clear high-resolution image, all corners visible, not expired
• Passport - Photo page with clear details, valid and not expired, all text readable, full document edges visible
• Driver's License - Front and back sides, government-issued only, currently valid, photo clearly visible
• Birth Certificate - Government-issued, shows date of birth, official document only, clear and legible

Proof of Address (POA)

Choose ONE document dated within the last 3 months:

• Utility Bill - Electricity, water, or gas bill showing your name and address, issued within last 3 months, company logo visible
• Bank Statement - Official bank statement with your name and address, recent (within 3 months), bank letterhead present
• Tax Document - Government tax statement, official document, shows current address, recent issue date
• Tenancy Agreement - Signed rental contract showing your name, current address listed, landlord signature

Payment Method Verification

Verify the payment methods you use to deposit:

• Mobile Banking (bKash, Nagad, Rocket): Screenshot of account details page showing your name and number; account must match depositing number
• Bank Transfer: Bank account statement or passbook showing account holder name and account number

Important Document Requirements

• All documents must be in color (not black & white)
• Images must be clear and unedited
• All four corners of the document must be visible
• No screenshots of screenshots
• File formats: JPG, PNG, or PDF
• Maximum file size: 5MB per document

5. Verification Process

Our verification process is straightforward and typically completed within 24-48 hours:

1. Submit Documents - Log into your account, go to My Account > Verification, and upload your documents.
2. Automated Checks - Our system performs automated verification checks including document authenticity and data matching.
3. Manual Review - Our compliance team manually reviews your documents to ensure accuracy and authenticity.
4. Approval or Request - You will receive notification via email and SMS: Approved (your account is fully verified), Additional Info Needed (we will request specific documents), or Rejected (explanation provided with resubmission instructions).

• 24-48h Average Processing Time
• 95%+ First-Time Approval Rate
• 24/7 Support Available

6. Anti-Money Laundering (AML) Procedures

We have strict AML procedures in place to prevent our platform from being used for money laundering or terrorist financing.

What We Monitor

• Unusual deposit patterns
• Large or frequent transactions
• Deposits from multiple sources
• Rapid deposits and withdrawals
• Transactions inconsistent with player profile
• Use of multiple payment methods

Our Actions

• Enhanced due diligence for high-risk accounts
• Source of funds verification
• Transaction monitoring and reporting
• Cooperation with law enforcement
• Suspicious activity reports (SARs)
• Account restrictions or closure

Prohibited Activities

The following activities are strictly prohibited and will result in account closure:

• Money laundering
• Structuring transactions to avoid detection
• Using third-party payment methods
• Depositing funds from illegal sources
• Terrorist financing
• Fraudulent activity

7. Source of Funds (SOF) Verification

For large transactions or when required by our compliance procedures, we may ask you to prove the source of your funds.

When SOF is Required

• Cumulative deposits exceeding 500,000 BDT in 30 days
• Single deposit of 200,000 BDT or more
• Withdrawal requests exceeding 300,000 BDT
• When our compliance team flags your account for review
• If you are identified as a high-risk customer

Acceptable SOF Documents

• Employment Income: Recent payslips (last 3 months), employment contract, tax returns or income statement
• Business Income: Business registration documents, financial statements, tax returns
• Savings/Investments: Bank statements (6 months), investment portfolio statements, sale of assets documentation
• Other Sources: Inheritance documents, gift letters with donor details, pension statements

8. Enhanced Due Diligence (EDD)

Some customers may be subject to Enhanced Due Diligence, a more thorough verification process.

Who Requires EDD?

• High-volume players (deposits > 1M BDT/month)
• Politically Exposed Persons (PEPs)
• Customers from high-risk countries
• Complex ownership structures
• Unusual transaction patterns

Additional Requirements

• Detailed source of wealth documentation
• Enhanced identity verification
• Video call verification (if required)
• Regular account reviews
• Ongoing transaction monitoring

PEP (Politically Exposed Person) Screening

We screen all customers against international PEP and sanctions lists. If you are identified as a PEP or related to a PEP, additional verification will be required.

9. Data Protection & Privacy

We take the security and privacy of your personal information seriously.

How We Protect Your Data

• 256-bit SSL encryption
• Secure document storage
• Access controls and audit trails
• Regular security audits
• GDPR-compliant processes

Data Retention

• KYC documents: 7 years after account closure
• Transaction records: 7 years
• Communication logs: 5 years
• Required by regulatory authorities

View our Privacy Policy to understand how we collect, use, and protect your personal data, and to learn about your rights under data protection laws.

10. Contact Our Compliance Team

If you have questions about KYC/AML procedures or need assistance with verification, please contact us:

• Compliance Email: [email protected]
• Live Chat: 24/7 Support
• General Support: [email protected]